I have been trying to keep up with my reading and falling behind. There are a lot of articles that I skim and take something from, but that I hoped to synthesize and share. Rather than get too far in the hole, I am going to share a few here.
Two sources I would recommend for reading are Align Journal (new magazine) and BPTrends. They both have great process related articles.
- McKinsey on applying lean to application development
- McKinsey survey on IT Strategy
- Several McKinsey articles on pricing
- Good overview of DFSS (Design for Six Sigma)
- Article on the book Payback and Innovation
- Article on Experience Mapping in Healthcare
- Article on Business Process Innovation (BPI) at TransUnion
- Top 10 Technology Projects
- Article on whether to fix before you outsource
- Creating a process centered organization
- Creating a business process approach to management
- ITIL and Six Sigma
- What is TRIZ
- Compliance and BPM
- Lean for Service Processes
- Sub-processes
- Value mapping vs. detailed process mapping
- Skills of a business process expert
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