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March 03, 2007

Comments

DG

I also think an important question should be:
Is the BPM project dedicated to making a process more efficient (inside-out) or to aligning processes with customer expectations or corporate strategy (outside-in)?

There is no correct answer to this one, but the answer needs to be made explicit so all stakeholders understand the purpose of BPM in their setting. Both Outside-In and Inside-Out approaches give value to an organization.

I've covered this a little bit in my blog as well: http://goldenstuff.blogspot.com/2007/03/gartner-bpm-summit-inside-out.html

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