This is old data from Gartner, but they continue to be key facts for anyone considering BPM. In 2004, Gartner surveyed companies that had completed 150 BPM implementations. Here are a couple of the amazing statistics. (Note that things should only have gotten better since then.)
- 95% success rates with the projects (compared to numbers closer to 25% for overall IT projects and ERP projects)
- Average number of departments involved per project were three (pointing out the cross-functional nature of true processes)
- Successful projects had no less than a 10% IRR (internal rate of return) with 78% having more than a 15% IRR; and some with numbers such as 100% and 360% IRR.
- 55% of the projects had returns in the $100K to $500K range.
- 67% of projects were completed in less than 6 months and 50% in less than 4 months. (in some companies you couldn't finish requirements and architecting a solution in this timeframe)
- 80% of the respondents felt an increase in competitive advantage and claimed that BPM's value was higher than ERP, CRM, and SCM.
(Facts from Gartner's Leaders Toolkit: Business Process Management)
So, for someone considering BPM, these should be good ammunition for a discussion. The costs are smaller. The implementation window is short. And the success rate is much higher.
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