I mentioned it earlier this week, and I am a big believer that the small and middle market will rapidly embrace BPM at the right price point. I was with the COO of a small professional services company earlier this week. Along with his VP of Finance, we were looking at using BPM for their billing process. It was a great fit but cost was one factor. (but BPMS cost for big companies is minor compared to ERP, CRM, custom development, etc.) The other issue was process standardization.
It is hard to automate a process when each partner does HR, billing, collections, etc. very differently. We are going to look at documentation and standardization before worrying about technology.
That being said, I was surprised to see the Appian Anywhere pricing announced via a blog by Bruce Silver (http://www.brsilver.com/wordpress/2007/02/20/appian-heading-in-a-saas-direction/). It seems amazingly inexpensive which is great for the middle market. At under $50 per user per month, it is a very compelling business case.
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