It isn't often that I read a great piece of research, but I was recently reading a piece from Forrester from 2005 called IT Strategy Maps: A Tool For Strategic Alignment. It does a great job of talking about the Balanced Scorecard and its application within IT.
It also uses what they call a Strategy Map which is built off the Balanced Scorecard layout using four perspectives:
- Financial
- Customer
- Learning and Growth
- Internal Business Processes
As I have talked about many times, this business process quadrant is key for BPM. Understanding this. Knowing the metrics. Understanding how it drives strategy. With that information, BPM can be strategically positioned.
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