- Lack of visibility to business processes;
- Legacy system issues; and
- Data issues.
This seems like a great BPM opportunity.
The press release says "The survey revealed that service providers currently face significant operational challenges when attempting to roll-out new services such as Virtual Private Networks (VPN), Internet Protocol Television (IPTV) and Voice over Internet Protocol (VoIP). The systems to support these complex new services are struggling to keep up; 77 percent of service providers stated that legacy systems are unsuitable for meeting the needs of today’s customers, and that these systems are not equipped to quickly introduce new services. Additionally, issues such as a lack of visibility into business processes and systems, shortfalls of legacy systems and data management have negative impact on cost, fallout rates and time to market."