A prospect asked me the other day to summarize my opinions about BPM. What did I think were the 5-10 things that they needed to think about. I don't know if I passed the test, but here is what I told them:
- BPM is part strategy, part process, part technology, and part people. Success happens only when all these factors are integrated.
- Process is the connector between IT and business and is why BPM has such high expectations.
- Process can drive innovation. This is not simply cost reduction and efficiency focused.
- Start with the end in mind. You need to know what you want to achieve; how you measure it; and how you intend to manage it.
- Iterate. This is not a waterfall approach. The BPMS technology allows you to move rapidly and account for change real-time.
- This is a continuous improvement effort not a project.
- Don't overlook the people. BPR was about staff reduction. BPM is about staff reallocation to more value added tasks.